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The company provides AI-based tools in addressing the issue of tailored customer engagement.It is a great way out for larger enterprises. Advanced AI features provided by Genesys, such as predictive analytics and intelligent routing will help businesses to give better service, make workflows smarter and improve customer interactions across multiple communication channels.
RingCentral leverages seamless omnichannel integration for companies, so they can reach their customers at any touchpoint; the phone, chat, email or social media platforms. It delivers real-time analytics with actionable insights to enable even the smallest businesses to optimize performance, improve customer experiences and make decisions based on data to keep performing better.