Genesys’ Purecloud system was a smooth install for our company. It allowed us to rollout a centralized call center for over 40 stores, which in turn increased our overall company performance through increased phone sales and increased in store sales by alleviating call volume to our front end salespeople.
Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage with the right help when it matters.