Genesys Contact Center Plans, Pricing, & Promotions

Looking to improve customer satisfaction and reduce wait times? As a trusted reseller of Genesys Contact Center, we bring you AI-driven solutions that make your team more efficient and help your business grow.
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Why Choose Us For Genesys Contact Center?

Customized Solution

We make the Genesys Contact Center fit for your exact business needs. This means it works perfectly from day one and grows with you, giving you a great return on your money.

Insider Information

With our in-depth understanding of the Genesys platform, we help you avoid problems, make better choices and stay ahead of the game.

Transparent Pricing

As a Genesys partner, we offer discounted rates and clear pricing with no hidden fees. That means you can plan your budget with confidence and focus on growing your business.

Contract Negotiations

We’ll guide you to get the best Genesys contract terms. Defend My Business handle the tricky parts, making sure the deal matches your business goals and budget.

Genesys Contact Center Features

Deep Integration with Salesforce
Genesys helps you get more from your Salesforce Service Cloud. With smooth integration, your agents see complete customer info and real-time AI insights. That means faster issue resolution, more first-call fixes and better teamwork between service and sales.

Genesys contact center enables customer engagements using voice, texts, live chat, and social media with AI bots that understand what people say. This means less waiting, easy handling of many calls, and friendly, consistent service everywhere.

Use AI tools like Pointillist to watch and improve customer paths. By looking at billions of interactions, you can give personal experiences, fix problems, and make customers more loyal.
Give your agents robotic tools (RPA) and Smart Advisor for instant info. This lightens their workload, makes them more productive, and helps them answer questions quickly and accurately.
Make scheduling, planning, and quality checks easier with fun features like scorecards. This ensures you have enough staff, keeps agents happy, and improves how well things run during busy times.
Improve support with video tools for coBrowse and screen sharing. Agents can guide customers through tough tasks, cutting down resolution times and building customer trust.
Gather all your data into live dashboards and custom reports. This lets you track things like call wait times and customer happiness. You can then make smart choices to make your contact center even better.
Use AI insights and agent pacing to guess what customers need. This helps you use your team wisely, making sure they handle interactions well, even when things get busy.
Easy connections with CRM systems, communication platforms, and more mean it works smoothly with your existing tech. This breaks down barriers, improves teamwork, and gives customers a consistent experience.
Build AI-powered knowledge hubs with data on what info is used most. This helps agents find answers fast, speeding up problem-solving and allowing you to keep improving your content.

Benefits Of Genesys Contact Center

Make customer calls smooth, personal, and quick on all channels. This creates good experiences. Customers will be happier and more loyal.
Five9 Contact Center Software For Enhanced customer engagement
Doing tasks independently, sending calls correctly, and giving agents good tools make your work easier. This means less time spent on each customer and lower costs.
Five9 Contact Center Software For Enhanced customer engagement

Genesys contact center enables agents with tools that are easy to use. Give them facts about the customer and AI help. This lets them handle questions better and faster. They will get more done and feel better about their job.

Five9 Contact Center Software For Enhanced customer engagement
Reports and facts give you good information about customers and how your center works. You can use this information to make choices based on facts. This helps you make better plans and get better results.

Genesys Contact Center Integrations

CRM Systems (e.g., Salesforce, HubSpot)

See all customer information in one place where agents work. Agents can quickly see customer history, what they like, and past talks. This helps them have more personal chats and solve problems faster and better.

Unified Communications and Collaboration (UCC) Platforms (e.g., Microsoft Teams, Slack)

Helps contact center agents easily talk and work with other teams inside the company. This means they can get help from experts faster. Agents can quickly solve more complex problems by using knowledge from others in the company.

Workforce Management (WFM) and Workforce Optimization (WFO) Tools

Connects with top WFM and WFO programs. This helps with better planning, guessing needs, checking quality, and managing agents’ performance. This means you have the correct number of staff. Agents do better work and are happier. All of this helps you give better service.

Databases and Data Warehouses

Connects to different places where you keep information. This adds more details to customer profiles. Agents get complete information. Having more facts helps them make more intelligent choices and talk to customers in a way that feels personal.

AI and Machine Learning Platforms

Uses innovative AI features like reading how someone feels, sending calls where they are best handled, and using chatbots. Connecting with these programs makes the contact center smarter. This leads to better conversations and more tasks being done by computers.

Frequently Asked Questions

Genesys Cloud is a top system that is all-in-one and in the cloud. It helps manage customer conversations, manage staff, and analyze information.

Genesys Cloud is a service in the cloud (CCaaS). It uses secure internet systems, smart ways, AI, and connected tools to manage, send, and check customer conversations by phone and online.

Businesses of all sizes use Genesys Cloud to manage and improve their customer service. It helps give customers personal experiences, helps agents get more done, and provides useful facts about how things are working.

A cloud contact center improves customer experience by letting customers easily contact you using any method. It gives agents all the facts about the customer and uses AI to solve problems faster and make things personal.

The good things about cloud systems are that they are easy to change as needed, cost less for computer equipment, are set up faster and updated independently, work well and are safe, and let teams work from anywhere. They also have new features like AI and ways to look at facts.

Customer journey orchestration helps businesses map, look at, and guide customers. It creates personal and connected experiences for customers wherever they interact with you. This makes customers happier, helps sell more, keeps customers longer, and helps you understand what customers do.

Yes, the Genesys Cloud CX system is approved for FedRAMP at the Moderate level. This means state and federal government customers can use it.