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Enable Business Communications With Cloud Communication Solutions

Access a world-class selection of cloud-based VoIP, IVR, and contact center solutions. Find the perfect fit, simplify your operations, and empower your team – all with minimal risk.

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Contact center software and Call Center Software Solutions

Authorized Partners

Zendesk Contact Center Software
Vonage business voip
8x8 contact center logo
GoTo Contact Center Solutions
Talkdesk Contact Center Solutions
RingCentral Contact Center
five9 cloud contact center
nextiva contact center solutions
Genesys contact center solution

Business VoIP

Make it easy for customers to connect with you. Be ready to answer their questions, offer support and exceed expectations across channels.

IVR Systems

Proactively reach customers via the channels they love most. Increase customer engagement, response rates and revenue with targeted outbound campaigns.

Contact Center Software

Give your employees the tools, support and growth opportunities they need to engage and thrive. After all, great customer experiences start with them.

Contact Center Software

Give your employees the tools, support and growth opportunities they need to engage and thrive. After all, great customer experiences start with them.

Customer communications, all in one place

Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage with the right help when it matters.

86%

of consumers say a company is only as good as its service

80%

of consumers will recommend and buy more, more often from brands that consistently personalize interactions

87%

of CX frontrunners say AI enables more empathic customer journeys

Call center software power personalized experiences

Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place. Contact Center Software makes it possible to deliver unique, personalized experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. With our comprehensive capabilities and advanced features, you can always put customers first.

AI-Powered

Utilize AI to keep your customer channels open and agents more efficient.

Easy to use

Deliver effortless experience with direct integrations with Contact Center Software and CRM.

Fast to deploy

Deliver effortless experience with direct integrations with Call Center Software and top CRMs.

Customized Solutions

Deliver effortless experience with direct integrations with Center Software and CRMs.

Learn from 30+ Verified User Reviews

contact center

Alain Thériault

GENESYS

Genesys’ Purecloud system was a smooth install for our company. It allowed us to rollout a centralized call center for over 40 stores, which in turn increased our overall company performance through increased phone sales and increased in store sales by alleviating call volume to our front end salespeople.

contact center

Suzanne Gillis

NEXTIVA

Nextiva One has completely transformed how we communicate and work together, making a huge difference in how smoothly our business runs. It brings together everything we need – voice, video, chat, and SMS – all in one place, making it easier than ever for us to collaborate internally. What’s really impressive is how reliable, user-friendly, and adaptable it is; it just keeps up with our growing demands without any hassle.

Ready to Transform Your Customer Experience? Let's Connect!

Find the perfect contact center solutions for your business and meet customer expectations with cloud communication.

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(844) 3879-660

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Compare Plans Features

Essentials

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$80 USD per user, per month

Advanced

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$115 USD per user, per month

Premium

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$150 USD per user, per month

FEATURES
Essentials Advanced Premium
IVR
✓
✓
✓
ACD (Automatic Call Distribution)
✓
✓
✓
In-queue callback
✓
✓
✓
Advanced Call Controls
✓
✓
✓
Call Recording
✓
✓
✓
Screen Recording
✓
✓
✓
Silent Monitoring, Whisper
Coaching, Barge-in
✓
✓
✓
Ai Moment
✓
✓
✓
Company Dictionary
✓
✓
✓
Call Transcription
✓
✓
✓
Video Meetings
✓
✓
✓
Integrations
✓
✓
✓
RTA (Real-time Assist)
✓
✓
Live Assist
✓
✓
Custom Moments
✓
✓
Digital Virtual agent¹
✓
✓
Single Digital Channel
✓
✓
Single Digital Channel
✓
Ai Scorecards
✓
Ai CSAT
✓
Essentials Advanced Premium
Uptime SLA (Service
Level Agreements)
‒
‒
99.9%
Operational Hours
24/7
24/7
24/7
Knowledge
✓
✓
✓
Web Support (Multi-Lingual)
✓
✓
✓
Chat Support (Multi-Lingual)
✓
✓
✓
Phone Support
✓
✓
✓
Priority Routing
‒
‒
✓
Named Customer Success
Manager
‒
‒
✓

Get Custom Quote for Business Solutions

Call Now
1 844 387 9660

Disclaimer

Telecom/Technology Product/Services
This website is governed by a Canadian Telecom/Technology solutions provider Disruption IO. The Telecom/Technology product or services listed on this website are provided by third-party companies AppDirect, Telarus, and our direct agreements with product or services providers. We have some direct contract with the individual Telecom providers listed here as well as through the third parties listed as part of our partner agreement. We partner with AppDirect and Telarus who has agreements with these providers and offer their services to you through our platform, in addition to the select partners we have direct relationships with.

Your Interaction:
While you can browse and compare Telecom/Technology options on our website, your purchase and service experience will be directly with AppDirect or Telarus, and if a few cases, directly with Disruption IO if it is an exclusive vendor to us. This means:

  • You will negotiate prices directly with Us and then we will forward your quotation to AppDirect, Telarus or directly to the providers we have direct partnerships with.
  • Once a service is provided, the vendor the service agreement is with will handle customer service, billing, and technical support.
  • You will enter into a contract directly with the provider of the chosen Telecom/Technology product/service.

Our Role:
Our role is to provide a platform for you to compare and discover different Telecom/Technology options. We may assist you in understanding your needs and finding the best fit, but we are not acting as a seller or reseller of these services. Think of us like a Mortgage Broker for tech. We do all of the work at no cost, and then help you work with the best selected vendor for your needs.

Transparency:
We strive to be transparent about our partnerships and ensure you understand who you are interacting with for your Telecom/Technology service. If you have any questions or concerns, please don’t hesitate to contact us.

Trademark Disclaimer:
The trademarks referenced on this website are the exclusive property of their respective owners. These trademarks are utilized by Defend My Business solely for the purpose of describing the products and services provided by each respective trademark holder. Defend My Business operates as a comparison website, dedicated to aiding you in selecting the most suitable business technology solutions through collaborations with third-party contracts.