Every day, healthcare organizations gamble with sensitive records—because let’s face it, HIPAA compliance isn’t exactly a walk in the park. Miss one IT safeguard, and suddenly you’re facing six-figure fines,…
The way we work has changed. More and more, we're using online services and working from different places. Cyber threats are evolving with progressive digital landscape. Old ways of keeping…
Working with the Department of Defense isn't just about delivering services; it's about trust, especially when protecting vital information online. As cyber risks intensify, the DoD requires all partners to…
If you are thinking “Is my internal Information Security Management System (ISMS) ready for ISO 27001 certification?” audit is essential for external validation. Ensuring your security posture meets the ISO…
Keeping digital information safe is very important today. Getting ISO 27001 certification is a key step for businesses that handle sensitive data. It shows they are serious about protecting data…
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| Essentials | Advanced | Premium | |
|---|---|---|---|
|
IVR |
✓
|
✓ |
✓ |
|
ACD (Automatic Call Distribution) |
✓ |
✓ |
✓ |
|
In-queue callback
|
✓ |
✓ |
✓ |
|
Advanced Call Controls |
✓ |
✓ |
✓ |
|
Call Recording |
✓ |
✓ |
✓ |
|
Screen Recording
|
✓ |
✓ |
✓ |
|
Silent Monitoring, Whisper Coaching, Barge-in |
✓ |
✓ |
✓ |
|
Ai Moment
|
✓ |
✓ |
✓ |
|
Company Dictionary
|
✓ |
✓ |
✓ |
|
Call Transcription
|
✓ |
✓ |
✓ |
|
Video Meetings |
✓ |
✓ |
✓ |
|
Integrations |
✓ |
✓ |
✓ |
|
RTA (Real-time Assist)
|
Optional Add-on |
✓ |
✓ |
|
Live Assist |
Optional Add-on |
✓ |
✓ |
|
Custom Moments
|
Optional Add-on |
✓ |
✓ |
|
Digital Virtual agent¹ |
Optional Add-on |
✓ |
✓ |
|
Single Digital Channel |
Optional Add-on |
✓ |
✓ |
|
Single Digital Channel |
Optional Add-on |
Optional Add-on |
✓ |
|
Ai Scorecards |
Optional Add-on |
Optional Add-on |
✓ |
|
Ai CSAT
|
Optional Add-on |
Optional Add-on |
✓ |
| Essentials | Advanced | Premium | |
|---|---|---|---|
|
Uptime SLA (Service Level Agreements) |
‒ |
‒ |
99.9% |
|
Operational Hours |
24/7 |
24/7 |
24/7 |
|
Knowledge |
✓
|
✓
|
✓
|
|
Web Support (Multi-Lingual) |
✓
|
✓
|
✓
|
|
Chat Support (Multi-Lingual) |
✓
|
✓
|
✓
|
|
Phone Support |
✓
|
✓
|
✓
|
|
Priority Routing |
‒ |
‒
|
✓
|
|
Named Customer Success Manager |
‒ |
‒ |
✓
|
Telecom/Technology Product/Services
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